AI+Data in CX 2025

CX Network’s research into the Global State of CX in 2024 found that only 42 percent of survey respondents trained CX teams in data utilization or management in the 12 months before the survey was fielded. This signals a potential challenge for a number of organizations; failure to ensure the quality of data can compromise the performance of AI models, resulting in bias, hallucinations and even brand damage.

Join AI+Data in CX to hear case studies and how you can implement strategic actions effectively with a personalized, seamless customer journey that nurtures loyalty and satisfaction.