Conversational AI & Customer Experience Summit 2026
Experience the transformative potential of Conversational AI and customer-centric approaches at our event—an exclusive platform designed for learning, networking, and engaging with industry experts. We act as the crucial link connecting you with top professionals, facilitating invaluable knowledge exchange and shaping your future in the landscape of Conversational AI and customer experience. Our event stands as the definitive gateway to stay ahead in the rapidly evolving sphere of customer-centric technologies.
Join us to gain unparalleled insights, forge meaningful networking connections with industry experts, and equip yourself with the expertise needed to thrive.
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Speakers

Gerrit de Graaf
Managing Director

Dácil Borges
Global Consultancy Director

Shahar Erez
Co-founder & CEO

Gitte Zenna Hjort
Head of Customer Care East

Peter M. Boruth
Senior Project Manager AI

Anastasia Zdoroviak
Chief Customer Experience Officer

Alexandru NITA
Head of Tech Innovation

Moritz Wolf
Global Head of Customer Intelligence and CRM OPS CoE

Minh H
Head of Digital CX

Christian Berends
Global Customer Service Operations Manager

Lukáš Volný
Product Lead & Business Owner, AI Research

Loris Vinci
Insurance Business Lead

Daniel Arnst
Senior Conversational AI Architect

Tina Rahman
Product Owner Conversational AI

Tim Stierman
Digital product leader Global CX platform

Raquel Serrano
Senior Manager CS Global Process Excellence

Olga Khryapchenkova
Lead Product Manager - AI

Julien Roux
Co-Founder

Christoph Esslinger
Co-Founder & Managing Director

Michael McTear
Emeritus Professor


