Conversational AI & Customer Experience Summit 2026

October 28 - 29, 2026
Artificial IntelligenceCustomer Experience

Experience the transformative potential of Conversational AI and customer-centric approaches at our event—an exclusive platform designed for learning, networking, and engaging with industry experts. We act as the crucial link connecting you with top professionals, facilitating invaluable knowledge exchange and shaping your future in the landscape of Conversational AI and customer experience. Our event stands as the definitive gateway to stay ahead in the rapidly evolving sphere of customer-centric technologies.

Join us to gain unparalleled insights, forge meaningful networking connections with industry experts, and equip yourself with the expertise needed to thrive.

Speakers

Gerrit de Graaf

Gerrit de Graaf

Managing Director

Dácil Borges

Dácil Borges

Global Consultancy Director

Shahar Erez

Shahar Erez

Co-founder & CEO

Gitte Zenna Hjort

Gitte Zenna Hjort

Head of Customer Care East

Peter M. Boruth

Peter M. Boruth

Senior Project Manager AI

Anastasia Zdoroviak

Anastasia Zdoroviak

Chief Customer Experience Officer

Alexandru NITA

Alexandru NITA

Head of Tech Innovation

Moritz Wolf

Moritz Wolf

Global Head of Customer Intelligence and CRM OPS CoE

Minh H

Minh H

Head of Digital CX

Christian Berends

Christian Berends

Global Customer Service Operations Manager

Lukáš Volný

Lukáš Volný

Product Lead & Business Owner, AI Research

Loris Vinci

Loris Vinci

Insurance Business Lead

Daniel Arnst

Daniel Arnst

Senior Conversational AI Architect

Tina Rahman

Tina Rahman

Product Owner Conversational AI

Tim Stierman

Tim Stierman

Digital product leader Global CX platform

Raquel Serrano

Raquel Serrano

Senior Manager CS Global Process Excellence

Olga Khryapchenkova

Olga Khryapchenkova

Lead Product Manager - AI

Julien Roux

Julien Roux

Co-Founder

Christoph Esslinger

Christoph Esslinger

Co-Founder & Managing Director

Michael McTear

Michael McTear

Emeritus Professor

Location