The Digital CX Summit and Awards Singapore 2020
The Digital CX Summit & Awards 2020, formerly known as the Next-Gen Customer Experience in Financial Services Congress & Awards has changed its name to reflect the rapid evolution in digital financial services and customer experience standards globally.
Why Digital CX?
Customer Experience is one of the primary catalysts for Digital Transformation, not only amongst Financial Services, but across all sectors. Customers now expect anytime, anywhere services in seconds, not minutes. They want to be able to shop, pay and bank on their smartphones as they are on the go. The advancement of digital account opening, loan application approvals, claims settlements, etc. is being accelerated through FinTech and Neo Banks- traditional FinServ’s are having to reinvent their business models and supercharge digital adoption to provide a seamless and rapid Customer Experience.
Why attend?
- Learn how to apply First Principles Thinking & truly innovate
- Benchmark your organisation’s infrastructure against the world’s most highly rated Customer Experience FSI Organisations’
- Get the latest on CX technologies to supercharge service innovation, UX and UI
- Hear from CX Pioneers that are reinventing the industry
- Find out how Open API architectures and Ecosystems are transforming the customer journey
- Celebrate Excellence with the world’s Best FSI Organisations
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Speakers
Patsy Wang
Vice President, Digital Transformation, Group Consumer Financial Services, OCBC Bank
Chen Huaxing
Head of Data & Analytics, UOB
Azim Mithani
Executive Vice President, Singlife
Rajnish Kumar Singh
SVP-Head of Data Science and Analytics, Maybank
John Januszczak
President & CEO, UBx
Brendon Clark
Regional Data Architect Asia, AXA
Jakub Zakrzewski
GM, Apac, Revolut
Neal Cross
Corporate, social and startup enterpreneur - Board Advisor
Soo Huat
Executive Director, DBS Customer Experience Head for Institutional Banking Group
Judy Bei
Global Head of Payments and Receivable, Standard Chartered
Dennis Khoo
Managing Director, Head of TMRW Digital Group, Group Strategy and Transformation
Steve Pardue
Vice President, Asia & Industry
Sonali Verma
Head, Customer Experience and Innovation, Regional Bancassurance, Asia, Manulife
Media Partners
Location
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