The Digital CX Summit and Awards Singapore 2020

February 20, 2020
Customer Experience Finance Digital Transformation

The Digital CX Summit & Awards 2020, formerly known as the Next-Gen Customer Experience in Financial Services Congress & Awards has changed its name to reflect the rapid evolution in digital financial services and customer experience standards globally.

Why Digital CX?

Customer Experience is one of the primary catalysts for Digital Transformation, not only amongst Financial Services, but across all sectors. Customers now expect anytime, anywhere services in seconds, not minutes. They want to be able to shop, pay and bank on their smartphones as they are on the go. The advancement of digital account opening, loan application approvals, claims settlements, etc. is being accelerated through FinTech and Neo Banks- traditional FinServ’s are having to reinvent their business models and supercharge digital adoption to provide a seamless and rapid Customer Experience.

Why attend?

  • Learn how to apply First Principles Thinking & truly innovate
  • Benchmark your organisation’s infrastructure against the world’s most highly rated Customer Experience FSI Organisations’
  • Get the latest on CX technologies to supercharge service innovation, UX and UI
  • Hear from CX Pioneers that are reinventing the industry
  • Find out how Open API architectures and Ecosystems are transforming the customer journey
  • Celebrate Excellence with the world’s Best FSI Organisations
The Digital CX Summit and Awards Singapore 2020
The Digital CX Summit and Awards Singapore 2020
The Digital CX Summit and Awards Singapore 2020
The Digital CX Summit and Awards Singapore 2020
The Digital CX Summit and Awards Singapore 2020
The Digital CX Summit and Awards Singapore 2020

Speakers

Sonali Verma

Sonali Verma

Head, Customer Experience and Innovation, Regional Bancassurance, Asia, Manulife

Steve Pardue

Steve Pardue

Vice President, Asia & Industry

Dennis Khoo

Dennis Khoo

Managing Director, Head of TMRW Digital Group, Group Strategy and Transformation

Judy Bei

Judy Bei

Global Head of Payments and Receivable, Standard Chartered

Soo Huat

Soo Huat

Executive Director, DBS Customer Experience Head for Institutional Banking Group

Neal Cross

Neal Cross

Corporate, social and startup enterpreneur - Board Advisor

Jakub Zakrzewski

Jakub Zakrzewski

GM, Apac, Revolut

Brendon Clark

Brendon Clark

Regional Data Architect Asia, AXA

John Januszczak

John Januszczak

President & CEO, UBx

Rajnish Kumar Singh

Rajnish Kumar Singh

SVP-Head of Data Science and Analytics, Maybank

Azim Mithani

Azim Mithani

Executive Vice President, Singlife

Chen Huaxing

Chen Huaxing

Head of Data & Analytics, UOB

Patsy Wang

Patsy Wang

Vice President, Digital Transformation, Group Consumer Financial Services, OCBC Bank

Media Partners

The Loyalty Post
Fintech Finance
The Paypers
Customer Relationship Management Academy of Asia
PR Newswire, a Cision company